Support

Twitter adds a chatbot in @support for self-help

Twitter is updating things at rapid fire this week. Shortly after having announced chatbot API for DMs, they have a working version right with their in-house @support account. Users can now direct messages at @support to get their issues resolved, send feedback or ask for Twitter tips and tricks. Yes, this feature requires the Twitter support account to have opened DMs for public and they have done it. Any user can start sending message to @support to chat.