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Twitter adds a chatbot in @support for self-help

Twitter is updating things at rapid fire this week. Shortly after having announced chatbot API for DMs, they have a working version right with their in-house @support account. Users can now direct messages at @support to get their issues resolved, send feedback or ask for Twitter tips and tricks. Yes, this feature requires the Twitter support account to have opened DMs for public and they have done it. Any user can start sending message to @support to chat.

Twitter opens a range of DM API to over a chatbot experience, ahead of Facebook's F8

Twitter, today, announced the launch of a range of API endpoints to offer users and brands a new chatbot experience over DM. While Twitter has always been a social sharing and networking place, this new announcement is all set to take Twitter to the next level. Facebook, Slack, Telegram and the likes have seen a huge improvement in automation standards and chatbot experiences all these days, and Twitter was always left out on this growth.